The following questions are a transcript from an interview our very own Alison Ettel did with CannaInsider.com. Click Here to Listen to the Full Interview. 

Where can I purchase TreatWell products?

We are currently selling our products in California only.  You can purchase TreatWell products at dispensaries and delivery services listed on our where to buy page or you can get custom tinctures directly through us.  If your local dispensary does not currently carry our products, you can have them contact us to place an order.  You can also purchase directly from us if you are in California, just email us at orders@treatwellhealth.com.

What if the dispensary near me doesn't carry TreatWell?

Tell your favorite dispensary you want TreatWell carried there and they can contact us directly to place an order.

You can also purchase directly from us if you are in California, just email us at orders@treatwellhealth.com.

How can I get TreatWell products carried at my local dispensary?

You just need to tell your dispensary that you want them to carry TreatWell!  We’re happy to supply them, they can just contact us at sales@treatwellhealth.com.

Do I need a medical card to purchase TreatWell products?

Yes!  We use cannabis (not hemp) in all of our products, including the pet products.  So by law you need to have a medical marijuana card to make any purchase.

What if I don't have a medical marijuana card or doctor's recommendation?

You can go to your local cannabis clinic to get a recommendation or there are a number of online “Skype” services where you can get your medical recommendation immediately without leaving your home.  One such service is www.getmeadow.com/md.

My animal needs cannabis, but I don't - does my animal need a recommendation?

No, the law for pets is a gray area in cannabis.  The human needs a valid medical recommendation for cannabis, but the pet does not.  Loosely interpreted, the human acts as a “caretaker” for the animal but the human still needs to have a valid recommendation first before purchasing.

How do I store my tinctures properly?

All tinctures should be stored in a cool, dark place (away from heat and light which may degrade the product).  Refrigeration is not required.   The tinctures have a long shelf life and can be stored for up to a year.

I want to use an oral syringe instead of the dropper. What is the conversion ?

The liquid in 1 ml of an oral syringe is roughly equal to 1 full dropper from the tincture bottle.  So .5ml of the syringe is roughly equal to half a dropper full.

Ex 300ml tinctures have 10mg of cannabinoids per dropper, which is roughly equal to 10mg of cannabinoids in 1ml of an oral syringe.

Why did you choose to start TreatWell?

I probably don’t have the typical background of someone in the cannabis industry. I spent a number of years on Wall St before going back for a few masters degrees at U of Michigan, including an MBA.  I worked for a thinktank, and consulted w/ startups, but A couple years ago, everything changed.  I somehow contracted a deadly form of meningitis and lapsed into a coma.  They didn’t give me any chance of survival, but I somehow pulled through.  I used cannabis for my first and only time during my long recovery.

After I recovered, I researched as much as I could about this plant that helped me so much: I took classes, I went to seminars, read medical reports.  The more I learned, the more I realized what amazing medicinal properties this incredible plant had.  So I started researching how cannabis may be able to help my mother with skin cancer.  I went to dispensaries all over the city, but was so disappointed in the quality products I saw on the shelves.  I couldn’t find anything that I felt comfortable treating myself with, much less my mother.  So I left my software job to start my own company in cannabis.  I set out to make the highest quality medicine possible and to raise the bar for cannabis products overall.

You don’t see a lot of cannabis infused products truly promoting health, How does TreatWell help solve that problem?

There are a lot of unhealthy infused products out there made with unhealthy ingredients and arguably unnecessary large doses, like the 500mg brownies and cookies or items made with corn syrup or artificial ingredients. There are extracts being sold with toxic amounts of butane.  Most extracts out there are made from trim or unwanted buds covered in mold or pesticides.  These are sold straight or put into edibles because it is cheap.  Edibles have been seen as a way to use up the unwanted parts of the plant.  We set out to change that.

We first launched our edibles line b/c we felt this was the quickest way we could make an impact on the market.  Our approach was to make edibles healthy in every way, from sourcing organically grown cannabis all the way to producing a healthy finished product using all natural ingredients.  We use only the buds in our extracts which go into our edibles and even off them strain type specific so you can get them in indica, sativa, hybrid or CBD.  All our edibles are packaged in safe, biphasic dosing.  Biphasic dosing refers to lower dosing which can have better effects medicinally than larger doses.

Why do you extract CBD from the flower versus say sugar leaf or hemp?

Flower contains all the desirable extractables in greater percentage and in its fullest possible spectrum creating the best possible product without the undesirable compounds potentially needing further filtration.

Sugarleaf is much lower in the percentage of cannabinoids, terpenes and flavonoids and much higher in plant waxes and fats that are undesirable.  This means a lot more solvent needed, more material to extract and time to accomplish. Additionally, sugarleaf doesn’t have the broad spectrum of the desirable extractables that the flower does.

Industrial Hemp is bred for fiber or food and generally is very low in the percentage of extractable cannabinoids. It does not contain the full spectrum of compounds found in cannabis plants bred for medicinal value.  Most of industrial hemp is imported from overseas, where farming practices are not held to the same standards as in the US.  Even in the US it is common practice to use pesticides and products like “roundup” to produce the highest yields and to aid with harvesting.

Many cannabis edibles have a pungent cannabis smell or strong cannabis flavor, TreatWell's edibles do not? How do you accomplish this?

Personally, I’m not a fan of the strong ganja flavor, so I worked hard to find ingredients and flavors that would either compliment the herb flavor or mask the it completely.  Some of our products have zero flavor of cannabis, while others like our sea salt vanilla caramels, have a rich buttery flavor with a lovely hint of herb in the background. The oil extract we use also plays a part.  It is such high quality and made from buds, so not only does this product a more pleasant taste, but it also is more concentrated and requires less of it in our products.

How are the ingredients you use different from other edibles out there?

I tried to make items that weren’t your typical brownie or cookie.  For example, I make Sriracha Kale chips, which even kale haters love.  We don’t believe in using GMO products, so we make our own invert sugars instead of using corn syrup to make our sea salt vanilla caramels.  They will literally melt in your mouth.  Our blueberry almond granola is vegan and gluten free and has chia and flax seeds in it.  Instead of using artificial colors and flavorings, we use whole vanilla beans and real fruit juices.

Most cannabis oil extraction machines use BHO or CO2. Why do you use organic ethanol?

  • BHO –
    • extremely dangerous to use, highly explosive
    • Leaves behind carcinogens in parts per billion: Benzo A Pyrene, polyaromatic hydrocarbon
    • Even lab grade butane is made for fuel, not extractions and leaves behind a chemical residue
  • CO2 –
    • Clean and solventless, but puts material thru extreme pressure & heat – changes botanical material at a molecular level.
    • Also pushes thru fats, waxes and chlorophyll which u do not want in your extracts.
    • Even high-end machines that separate out the fats and waxes also separate out the cannabinoids and terpenes which destroy any symbiotic properties of the botanical compound as a whole. Some are adding the terpenes back in the end, but that bond is broken and inevitably some of the compounds have broken down or are lost.
  • Ethanol
    • In our case, we use a proprietary organic ethanol extraction process that enables us to get the full spectrum of desirable extractions in one vessel which keeps the entourage/symbiotic effects intact.
    • This process eliminates the need for winterization or other additional steps that are needed with other extraction methods. It allows us the flexibility to create any consistency: wax, butter, shatter or oil as well as allowing us to extract pure acid forms, fully activated or anything in between all from one process.

Each extraction method has its advantages and I don’t want to say one is necessarily “bad”, but we do have some strong opinions about why using organic ethanol is better.

We are staying far away from BHO for many reasons.  First, as many people are aware, it is extremely dangerous to use.  It is highly explosive when combined with oxygen and needs to have proper ventilation and evacuation.  Even closed loop systems can be dangerous.

Second, butane inherently leaves behind carcinogens in the parts per billion which is considered toxic by FDA standards.  Toxicologists have confirmed this. One carcinogen that has been identified is Benzo-A-Pyrene – type of polyaromatic hydrocarbon.  No one is testing for this b/c we’re not currently regulated by any regulatory body such as the FDA.  Even lab grade butane (which is very difficult to obtain) is made for fuel, not extractions and leaves behind a chemical residue.

What kind of strains do your edibles come in?

We strive to make our edibles as predictable and consistent as possible.  So we go a step further and make them available in different strain types so you can customize your experience.  Our kale and granola come in sativa or indica and our caramels come in a variety of strains including hybrid, high cbd and even a 1:1 ratio

Did you make your own extraction machine?

It’s more a process than just a machine, but we have been perfecting this method for the past couple of decades with our own custom equipment.  It starts with using only organically grown flower and a very careful curing process in a climate controlled room. Only high-grade paper, glass and stainless steel come into contact with the material throughout the processing.  We don’t use any plastic to avoid any leaching or outcasting.  Obviously there are several steps of organic chemistry involved and we have customized vessels, apparatuses, and dehydration equipment just to name a few.

Who does the extractions?

He has a background in science and engineering and advanced knowledge of electronics, botany and extraction techniques.  Although he’s been a grower for the past 28 years, he first got into the cannabis industry to treat himself for a very advanced auto-immune disease in 2007.  Through the experience of treating himself, he realized the importance of using hyper organic  processes and techniques to produce the highest quality medicine possible.  He’s been perfecting extraction techniques for the past decade and has been working with CBD genetics since it’s rediscovery around 2007.  He worked along side one of the first cannabis testing facilities and is what I would call a pioneer of working with CBD.  Since then he’s been working with patients and collecting data on what ratios and doses are most helpful for certain conditions.

Humboldt County has been famous in the cannabis community for decades because of the strong cannabis cultivation culture, what have you learned from the veterans of Humboldt?

I owe a lot to Humboldt for getting me to where I am today.  It took me a long time to break into that community and gain their trust, but they have been absolutely fantastic to work with and learn from. They were the pioneers and were on the front lines, bearing the brunt of governmental attacks.  The movement would not be here without them.  The people there have such a love and understanding of the plant.  A lot of care has gone into the breeding and growing of cannabis.  There is so much that Humboldt can teach us from their decades of experience and expertise.

What is a tincture and why would somebody want to ingest cannabis this way?

A tincture is basically a liquid form of cannabis extraction typically mixed with alcohol or glycerin.  It can be taken sublingually (under the tongue) or put into any food or beverage.  It usually comes in a bottle with a dropper and it used to be the most popular form of cannabis medicine before prohibition.  The tinctures are typically less concentrated than straight oils and are used for less severe remedies or maintenance doses.

Tinctures are an excellent form of delivery.  They are easy to use, flexible because you can put them in just about anything and it’s much easier to dose properly if you are using a product that is transparent about the number of mg of THC or CBD in the bottle as well as per dropper.

Most tinctures suspend cannabis extracted oils in alcohol, but yours don’t why?

Because this is medicine, we’re trying to be smart about every step in our process, including what delivery method the medicine comes in.  Alcohol burns and many people with diseases or allergies cannot tolerate anything with alcohol in their stomach.  Additionally, alcohol can evaporate which changes the dilution effect of what you are getting, so it makes it more difficult to dose properly.

Glycerin isn’t optimal either, it doesn’t absorb right into your skin or membranes.  It also has a limited amount of saturation to it in terms of how many cannabinoids it can hold, so it is not a good natural solvent.  So you’ll find glycerin tinctures tend to separate and you need to constantly shake them or put them in a water bath to attempt to get a consistent dose.

We chose to use MCT oil for our tinctures.  MCT stands for medium chain triglycerides and is a form of coconut or palm oil where the long chain fatty acids have been removed, leaving it in a stable liquid form.  What is so terrific about using this oil in tinctures is that MCT oil is very easily absorbed by the stomach wall and membranes and is easy to digest.  It is fast acting in addition having health benefits associated with coconut oil.  Furthermore, it produces a very consistent product because it evenly absorbs the cannabis compounds, so every dropper will have a consistent dose.

What is CBD and why shouldn't we be thinking about CBD in isolation?

CBD stands for cannabidiol and is one of over 85 compounds found in the cannabis plant.  It belongs to a class of molecules we refer to as cannabinoids.  THC and CBD are the most common cannabinoids we hear about b/c they are found in the highest concentrations.  The levels of THC and CBD vary among the different strains. Cannabis grown for recreational purposes for example tends to have a higher concentration of THC.  THC is what produces that psychoactive  “high” , euphoric effect.   CBD on the other hand is non-psychoactive and does not produce the euphoria of feeling “high”, b/c it does not act on the same pathways as THC (the pathways are referred to as CB1 receptors).

Both THC and CBD have a host of medicinal benefits, but CBD especially shines for certain disorders and diseases.  For example, CBD has been shown to be an excellent neural protector, it suppress seizures, reduces inflammation, reduces anxiety and even fights cancer cells and tumors.  CBD also seems to reduce the intoxicating effects of THC in certain dose levels.

We should not be thinking about CBD in isolation.  While THC and CBD have gotten the most attention, studies suggest that the many compounds in cannabis are working together to produce a synergy of effects, which we refer to as “the entourage effect.  There’s a lot we don’t know about how the plant works, but we do know that some compounds are travelers for others, some activate one another and in some cases increases the effectiveness of the others.  Our studies as well as other studies out there have shows that certain compounds needs to be present in proper ratios in order for it to be most effective.   In many cases we have found that having a certain amount of THC present is needed for effectiveness.  For example, we have a 40:1 ratio of CBD to THC (extremely low level of THC), but we have found it is not as effective as our 20:1, which has more THC in it, in dealing with certain cases of epilepsy.  There is something to the whole plant including the sub-cannabinoids, specifically the terpenes that make this plant most effective for certain conditions and we just don’t enough yet to determine exactly what relationship that is.

What kind of CBD to THC ratios are you seeing help certain issues?

We have been collecting and keeping patient data for the past decade in an effort to hone in on what strains are helping certain conditions. From the data we’ve collected, we have been able to narrow down some into certain categories.  For example, here is what we have found with our most popular CBD ratios:

For our 20:1 tincture and extract (that means very little THC and no psychoactive effect) we have found that it targets the neurological disorders and conditions very well.  For Ex:  epilepsy, parkinson’s, cerebral palsy, anxiety, depression, mild arthritis, restless leg syndrome.

For our 3:1 ratio: there is a very mild psychoactivity and we have found this targets auto-immune conditions and certain types of cancer really well.

For ex: Breast cancer, crohn’s disease, colitis, MS, extreme arthritis, pain and inflammation.

For our 1:1:  There is a mild psychoactivity associated with his ratio and it is great for certain cancers, severe pain relief, appetite stimulation even and topically for skin conditions.

For example: skin cancer, fibromyalgia, psoriasis, appetite stimulation, severe pain, and even autism.

What about people in hospice that are just in general pain of dying but we want to offer them compassionate relief?

This is a very tough question because it is very individual. It depends on what their condition or ailment is that they’re suffering from as to what we will suggest will provide the most relief.  It also depends on what the patient wishes to feel.  It could be that they prefer to feel the euphoria of THC, or maybe just the pain relief from CBD, some prefer to go into a deep sleep with CBN.  It really depends on the person and the condition.

What products are you offering for pets?

We are extremely excited about our pet line of treatments.  Being able to see how cannabis can also help pets has been so rewarding. We’re currently offering CBD dog treats as well as CBD pet tinctures for both dogs and cats.  The dog treats use our 20:1 extract so they are not psychoactive and are not toxic. We are using the cannabis plant, NOT hemp for the reasons I mentioned before.  The treats are being used for suppressing seizures and can also help with anxiety and mild pain.  Our pet tinctures come in different ratios and are being used for treating severe pain, stimulating their appetite, used topically for skin cancer (even Bowen’s disease) and for aggressively fighting cancers and tumors..